Tuesday, January 18, 2011

Customer Satisfaction

How many of you have ever bought something ,it broke,you grumbled wishing you could fix it..but wishing more that you hadn't bought it?
Lol been there,so I understand as a business owner how it feels.Though I grumble at the criticism,I know that excellence is better than a job 1/2 done.SO....on that note,I received a NEGATIVE comment on my etsy shop page....AHHHHHHHHHHHHHHHHHHH....my 100% streak was send to a screeching halt::bam!::...Apparently the pieces had broken....2 things could have happened...I could have said :"oh well ,she should dig in her draw and fix what she broke" or..."You know what...lemme fix that for you "....
the latter is what I did and she was ecstatic!
here is what she said:

"The seller is so customer friendly that when she read my feedback, she contacted me and offered me a replacement free of charge + she included a nice lil gift. Amazing.. the first time this ever happened to me. She fixed the problem and I already wore them leaving a WHOA look on my friends face. Thanks A MILLION-"

How cool is that?
I'm feeling special.
:-)

Sunday, January 16, 2011

7days of my 27th

Day 1

Night with my mentees..these girls mean soon much to me...if I could give them the world I would..for now they have to settle for a part of me..O:-)

Day 2

Night with friends....

Friends are important...theey are your covering whether you see eye to eye all of the time is irrelevant....lol sometimes..I love them and they bring me joy...

Day 3

Family dinner....

This is where you first learn to love...family sets the standard..its not always perfect but because I was loved and still am. I am able to love


Day 4

Brunch with Ermy....she's the best!!!!!!
Love her to pieces..:-)


More pics to come.......



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Friday, January 14, 2011

Happy Birthday me!



ANOTHER YEAR,ANOTHER DAY ...I'm eternally grateful to God.

My life is His and I'm happy to serve!



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Tuesday, January 4, 2011

Happy First Birthday BecuzIthoughtso!!!

WITH THE PROPER CARE YOU WILL GROW MORE!

Monday, January 3, 2011

Happy New You!!!!

Whatever the deeds,wherever they are declare beyond resolutions that this year you will emerge a better you!Since there's no degree to which you can be declared to the the most perfect,that means each day is an opportunity afforded to YOU and, I to be better than yesterday.As long as there is a yesterday in your today.

So far it's Monday and some things ARE still the same..But I've made up my mind...lol just now(don't judge me), I get inspired writing to whom ever may be reading this...even if it's just me,to do it better!


There are a few things on my 2011 list and they aren't like any other lists I have made..First off it's shorter lol and deeper lol.As you get older ,perspective changes ..no?

Whatever it is....make sure your faith is directed and placed in the right direction.
The things that God has in store for you won't come to pass UNTIL you believe.
On that note..

Happy New Year,Happy New You!!!




Love KEOKA.