Customer Satisfaction

How many of you have ever bought something ,it broke,you grumbled wishing you could fix it..but wishing more that you hadn't bought it?
Lol been there,so I understand as a business owner how it feels.Though I grumble at the criticism,I know that excellence is better than a job 1/2 done.SO....on that note,I received a NEGATIVE comment on my etsy shop page....AHHHHHHHHHHHHHHHHHHH....my 100% streak was send to a screeching halt::bam!::...Apparently the pieces had broken....2 things could have happened...I could have said :"oh well ,she should dig in her draw and fix what she broke" or..."You know what...lemme fix that for you "....
the latter is what I did and she was ecstatic!
here is what she said:

"The seller is so customer friendly that when she read my feedback, she contacted me and offered me a replacement free of charge + she included a nice lil gift. Amazing.. the first time this ever happened to me. She fixed the problem and I already wore them leaving a WHOA look on my friends face. Thanks A MILLION-"

How cool is that?
I'm feeling special.
:-)

7days of my 27th

Day 1

Night with my mentees..these girls mean soon much to me...if I could give them the world I would..for now they have to settle for a part of me..O:-)

Day 2

Night with friends....

Friends are important...theey are your covering whether you see eye to eye all of the time is irrelevant....lol sometimes..I love them and they bring me joy...

Day 3

Family dinner....

This is where you first learn to love...family sets the standard..its not always perfect but because I was loved and still am. I am able to love


Day 4

Brunch with Ermy....she's the best!!!!!!
Love her to pieces..:-)

More pics to come.......



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Happy Birthday me!

ANOTHER YEAR,ANOTHER DAY ...I'm eternally grateful to God.

My life is His and I'm happy to serve!



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Happy First Birthday BecuzIthoughtso!!!

WITH THE PROPER CARE YOU WILL GROW MORE!

Happy New You!!!!

Whatever the deeds,wherever they are declare beyond resolutions that this year you will emerge a better you!Since there's no degree to which you can be declared to the the most perfect,that means each day is an opportunity afforded to YOU and, I to be better than yesterday.As long as there is a yesterday in your today.

So far it's Monday and some things ARE still the same..But I've made up my mind...lol just now(don't judge me), I get inspired writing to whom ever may be reading this...even if it's just me,to do it better!


There are a few things on my 2011 list and they aren't like any other lists I have made..First off it's shorter lol and deeper lol.As you get older ,perspective changes ..no?

Whatever it is....make sure your faith is directed and placed in the right direction.
The things that God has in store for you won't come to pass UNTIL you believe.
On that note..

Happy New Year,Happy New You!!!




Love KEOKA.

"John Doe"

I toiled with the thought of you,the presence of who 

Then just in time to figure you out,you leave

You leave behind remnants of other emotions

Yet I still don't know you name.

You come and go as you please

Locking the door behind you as you leave

Who gave you the key?

I thought I could dismiss the obviousness of your presence,but you mask it with seeds

It can be angry,jealous ,lonely ,insecure and doubtful yet none of them is you

Your style is masked with a greater intent

Clothed in demise you make your way in.

I prayed you gone and had others do the same ,you left for a moment

I left a window open and in the front door you came

I called all the names I could, but you answered to none

So I walked and talked to God asking Him what should be done

You can beat a drum and get all the sounds it's suppose to make

But when you blow it,or stroke it,an unintended silence is all it creates

The wrong approach yields no response

You carried deceit,meant to haunt

So You were all along being called by other names

No wonder you returned as you wish doing the same damage as the last time you came

Unrecognizable by name only presence

I prayed and I prayed for your identity to be made known,the source of your essence

so I could knock you down in all of your shadow stature

The fall of you in 3-D.... captured

Discontent, there you go!
I know what you do,what you take away first
You stop what's started

your job is to unravel almost complete works

To hide 2 inches from the finish line

To whisper with sounds of familiarity only to destroy in a straight line

You came unnoticed because your name was hidden

Hidden by the loud sounds of what you SHOULD be, but that used to confuse me

Had I called you by your name before, I could have fought harder

But this time I understand and will beat you farther

I snatch your keys and destroyed your entry way,no longer are you welcome to make a home in my every day

Defeated is your new name because I lined you up with the name of my savior

And with His will at hand ,and knowing who I am YOU cannot stand

I watched long enough as you walked in and out.

Confused as to what you were about.

I thought it was me,but it's you.

Our relationship is crushed you are through.

I line up Love,Joy peace,patience ,goodness,kindness ,gentleness and self control on my doors and windows panes

SO that your next attempt to enter my world will be in vain

Consider this your eviction notice,you've been warned ,take you bags,takes the keys
You don't live here ANY more.
You're not welcome like nobody with an invite
You have not mail here,all things stamped and returned goodnight
You have been vanquished from the presence of me,so I'm not the inner me enemy.
Thank God I found you,my Savior surrounds you,swallows you up and straightens up
I stand firm and can fight when you try and return.

-Keoka

Opurtune appt or just a Lesson...?

Soooooo the most random things happen to me...

So...I'm VERY dismissive with men...lol ....Like even if Im attracted to you,I'll totally be like....T-T-Y-L..in your face,this coming from somone who doesnt want to be single forever.

Ok so on my usual Starbukcs run a man tries to talk to me..Nice looking,smooth skin...whatever.He's being very inquisitive ..which btw in NYC is sometimes very stalker ish..lol I let him know he was asking A Lot of questions.I told  him my name was KO KO and i had a bf..(none is true).He said he was Nigerian and was in an R&B group.I said ok :: side eye:: and continued on to order my Caramel Brule latte He asks for my number.I said NO..with a smile.We made a lil small talk,my friend comes in and..HE disappears..SO i google his group when I got back tot he office.

UM....can we say Super star?Dudes a millionaire he and his twin brother have a successful singing group.Platinum ,BET Award winning..and any other accolade you could think of  to rub my face in humble pie,lol.

I kicked myself for awhile because either way I was dishonest and very stand offish(of which my co worker says may be an indwelling issue since there was a similar subject on the most recent Oprah).But anyway.

I turned into the stalker monster and looked up all of the albums ,pretty cool group.Too bad he was so busy getting my info that he didn't tell me his name.So I have no idea which twin it was.He had on a  hat so it could be either one.lol.MY LIFE.All of this after my mentor(who's Nigerian as well) clearly told me(in his voice like God way)..stop being so picky,so off set.

So ladies...take it from me,whether an international R&B singer or the garbage man....dont be so hard ,so guarded,not every man is that one man that you have to shoo away.Be safe but not snobby.Be wise.

I could have just been meant to encourage him,not marry him...lol

Prayer :

"God....lol (who says Lol in prayer?) 

From now on I know better,I knew better last time,but this time I know BETTER.So whether it be him or someone else,I must learn to be honest and just..Let not another opportunity pass by,millionaire or pauper.Amen"

Learn from Me..."Ko Ko"

SMH!